Information on Covid-19

17 March 2020 Information on Covid-19

Dear customers,
In this very special period, LE PASSIFLORE adapts every day to the evolution of the situation to be as close as possible to your needs.
For any stay during the period of April (i.e. during the estimated period of “confinement”) :
If you have a flexible reservation (i.e. not promotional), you can of course cancel without any constraint.
If you have opted for a promotional reservation that is normally non-cancellable, non-changeable and you cannot come to the hotel: you will receive a refund of the total amount of your reservation without any action on your part. Please note that this refund will take place in a few weeks, the time for our teams to return to a more usual situation.
For any stay from May 1 to June 30, 2020:
If you have a flexible reservation, you will be able to cancel it up to 6pm on D-day without any charge.
If you have opted for a non-cancellable reservation that cannot be modified: we will exceptionally offer you a free postponement for 1 year at the same hotel.
If the confinement period were to continue and was still in progress at the time of your stay, the stay would be fully refunded.
For your requests, please use our form “Claim related to your reservation.
The breakfast
The entire passionflower team is mobilized to welcome you in the best conditions, even in the very particular context we are going through.
In order to follow the measures taken by the Government, we are not able to offer you our usual breakfast offer.
From 17 March 2020, for your reservations we will be available only from Monday to Friday from 9.00 to 12.00 and from 14.00 to 20.00 at the following number: 02 98 69 00 52.


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